Communications Unit

· Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public

· Answer general question from the public about university policies, university activities, and university operations

· Answer public questions about police department operations, policies, and police activities

· Direct callers to the appropriate resources to resolve questions, concerns, or problems

· Processes and evaluates information received, prioritizes calls and dispatches required units

· Relays pertinent information on the police radio in a factual and concise manner

· Monitors and coordinates police unit activity and assignments via police radio

· Maintains status and locations of police units on a computer-aided dispatch (CAD) system

· Monitors security camera, fire and intrusion alarms and dispatches accordingly

· Operates computer terminal to obtain vehicle information, driver’s license information, and criminal record information

· Enters data from officer reports into a national criminal information system

· Types report logs of police activities during shift

· Monitors teletype messages and relays important information to officers

· Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment

· Maintains automated or manual logs of public safety communications activity

· Accesses, enters, and maintains sensitive data in local/state/national databases as necessary for investigative purposes

· Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties

· Keeps informed of departmental regulations, policies, and procedures

· Assist in providing on-the-job training for Police Radio Dispatch trainees and submit progress reports and evaluations on trainees

· Regular and reliable attendance; Shift work is required which may include nights, weekends, and holidays

· Knowledge of applicable state and Federal statutes, rules, ordinances, codes, regulations governing dispatching

· Knowledge of Department policies and procedures

· Skill in determining priorities and handling high-pressure situations

· Observing situations analytically and objectively and recording them clearly and completely

· Skill in communicating clearly and concisely and relaying details accurately

· Skill in written communication

· Skill in handling a high volume of telephone calls

· Skill in typing with high accuracy

· Skill in operating computers and related communication equipment

· Skill in quick decision-making during emergency situations

· Skill in assessing, analyzing, identifying, and implementing solutions to complex problems

· Skill in establishing and maintaining effective working relationships

· Skill in handling situations firmly, courteously, tactfully, and impartially

· Skill in recalling numerous details and essential information

· Skill in operating radio, telephone, keyboard, computer terminal, and related communications equipment

· Ability to reacting quickly and calmly in emergencies

· Ability to creating and maintaining manual and automated logs and other records of public safety communications activities

· Ability to read and interpreting maps to determine locations

Salary: $45,000 ($21.635/hr)

Benefits:

• Salary Step Increase Program
• UA/ASU/NAU tuition reduction for employees & qualified family members
• Comprehensive benefits package: health, dental, and vision insurance plans and up to 12 weeks of paid parental leave 
• Employee assistance counseling
• Four 10-hour work week
• 10 paid holidays and university closure
• Paid vacation and sick leave
• Paid military leave
• Arizona State Retirement Plan
• Paid overtime
• Opportunity to work special events (football and basketball games, book fair, concerts, etc.) with double pay
• Differential pay for shift work

Visit UA HR Benefits for more information on the many benefits offered as a UA Employee!

Applicants must:

• Pass a computerized exam to proceed to oral board.
• Obtain a passing score of 70% on the oral review board for consideration.
• Pass an extensive background investigation, polygraph and psychological exam.
• Become ACJIS TOC certified following employment with UAPD.